Be My Guest

4 videos

  • Start

    Checking In

    About this Video

    A guest with a room reservation arrives at the hotel.

    Key Learning Points

    • Welcoming and checking guests in
    • Room Amenities

      About this Video

      Watch and speak the following commonly-used expressions in the hotel industry.

    • Dealing with a Guest's Problem

      About this Video

      An employee offers a solution to a guest's problem.

      Key Learning Points

      • Understanding guests' problems and offering solutions
      • Giving Directions to a Place near the Hotel

        About this Video

        An employee gives directions to a place near the hotel.

        Key Learning Points

        • Explaining where services are
        • Quiz Words from These Videos

          About this Quiz

          Quiz yourself on 6 words and phrases from this unit.

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