Business Communication

73 videos
16 units

  • Start

    What Makes a Good Telephone Call?

    About this Video

    An employee asks her experienced colleague for tips on calling customers.

    Key Learning Points

    • meeting standards
    • using personal pronouns
    • Communication Difficulties

      About this Video

      An employee tries to talk with a colleague on a terrible line.

      Key Learning Points

      • asking for confirmation
      • dealing with a bad connection
      • Audio Conferencing: Cross-Cultural Tips

        About this Video

        An experienced employee gives his colleague tips on how to handle a phone call with an international client.

        Key Learning Points

        • giving advice
        • understanding other cultures
        • Golden Rules

          About this Video

          An employee calls his colleague to ask how her call to a client went.

          Key Learning Points

          • providing feedback
          • recalling details
          • Quiz Words from These Videos

            About this Quiz

            Quiz yourself on 20 words and phrases from this unit.

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