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English for Hospitality and Tourism

Intermediate
50 videos
10 units

  • Start

    Hotels: Checking In

    About this Video

    A hotel guest checks in at the front desk.

    Key Learning Points

    • clarifying information
    • asking for and giving information
    • Hotels: Guest Services

      About this Video

      A guest asks about the services in the hotel.

      Key Learning Points

      • talking about time
      • inquiring details and information
      • Hotels: Room Service

        About this Video

        A hotel guest orders breakfast to be delivered to his room.

        Key Learning Points

        • ordering foods
        • responding to orders
        • Hotels: Concierge

          About this Video

          A tourist asks for directions to the Boston Duck Tour.

          Key Learning Points

          • asking for and giving directions
          • locating places around town
          • Receiving and Taking Messages

            About this Video

            An employee leaves his office and extension numbers to someone for his colleague.

            Key Learning Points

            • clarifying details
            • receiving and taking messages
            • Quiz Words from These Videos

              About this Quiz

              Quiz yourself on 20 words and phrases from this unit.

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