Good Practice

44 videos
12 units

  • Start

    Making a Patient Feel at Ease

    About this Video

    A woman describes the appropriate seating distance between a doctor and a patient.

    Key Learning Points

    • greeting a patient
    • putting a patient at ease
    • How Not to Welcome Patients

      About this Video

      A patient shares why her doctor's appointment annoyed her.

      Key Learning Points

      • asking for information
      • describing a negative experience
      • An Embarrassed Patient

        About this Video

        A patient talks about her interview with a doctor.

        Key Learning Points

        • describing personal traits
        • expressing emotions
        • Quiz Words from These Videos

          About this Quiz

          Quiz yourself on 15 words and phrases from this unit.