Problems with Video Playback

If your video doesn't play properly, try the following:

1. Clear your Browser’s cache.
   • If you are using Firefox, go to “Tools” menu and select “Clear Browsing History”.
   • If you are using Internet Explorer, go to “Safety” menu located at the leftmost side of your browser and select “Delete Browsing History”.
2. Update your Browser.
   • To download Firefox, please go to this link.
   • To download Internet Explorer, go here.
3. Update your Adobe Flash Player.
   • Go to this site to download its latest version.

If videos still don't play properly, submit a request through our Support Center.